What we delete
When you connect an Instagram account, Croud receives its profile (username, name, photo, bio), follower counts, recent posts and their insights, and an access token for publishing. A deletion request removes the token, the profile details, the recent posts and insights we stored for analysis, and the account's follower history.
We keep the account's username alongside placements (ad deals) it took part in, with their prices, payouts and post results, because they are financial and contractual records we must retain. See the Privacy Policy.
How to request deletion
- In Meta: in your business portfolio, open Settings → Integrations → Connected apps, remove Croud and request deletion of your data. Meta notifies Croud and we delete the data right away. You'll get a confirmation code that you can check on this page.
- In Croud: disconnect the account from its page under Accounts. Croud deletes its access token right away; email us to have the stored data deleted as well.
- By email: write to support@croud.ai from the address on your Croud account, naming the Instagram account. We respond within 30 days.